Return & Refund Policy

Return & Refund Policy

At our store, customer satisfaction is important to us. We want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • Proof of purchase or an order number must be provided.

  • The return must be approved by our customer support team before the item is shipped back.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be communicated where required.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos showing the problem.

We'll review your request and work with you to find an appropriate solution, which may include a replacement or refund.

3. How to Request a Return

To start a return, please contact us through our Contact Us page and provide your order number and reason for the return.

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return authorization and instructions from us.

4. Refunds

Once your returned item is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

6. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed or shipped.

7. Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability and approval.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please visit our Contact Us page.

We're always happy to help and appreciate your trust in our store!

Thank you for shopping with us.